Refund policy
At Sfragrance.shop, we are committed to providing you with exceptional products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we offer return and refund services.
Return Period
You must initiate a return within 30 days of receiving your item. Return requests submitted after this period may not be accepted.
Return Conditions
•The item must be unused and in its original packaging and condition.
•All accompanying accessories, manuals, and free gifts must be returned together.
•A valid proof of purchase (e.g., order number, invoice) is required for returns.
Return Process
1.Please contact our customer service team via email at support@sfragrance.shop, stating your order number and reason for return.
2.Our team will review your request and respond within 2-3 business days, providing detailed return instructions and the return address.
3.Please send the item back according to the instructions. Return shipping costs are typically borne by the customer, unless the return is due to our error (e.g., wrong item shipped or defective product).
4.Once we receive the returned item and confirm it meets the return conditions, we will process your refund within 5-7 business days.
Refund Method
Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your bank or payment service provider.
Defective or Incorrect Items
If you receive an item that is defective, damaged, or does not match your order, please contact us immediately. We will cover all related costs and arrange for a replacement or full refund as soon as possible.
Contact Us
If you have any questions about our refund policy, please do not hesitate to contact us at support@sfragrance.shop.